Moving in and out

We send you the payment request and an arrival pack, and you can pre-order a starter kit (from a partnering company). Book your arrival appointment at least five days ahead so we can have the room ready, the bed made and your kit in the room when you get there.

It is an optional service from a partnering company. A bath pack with towels and a bath mat at EUR 29, a kitchen pack with plates, cutlery, a mug, a glass and a small pan at EUR 49, and a first-day pack of basics at EUR 19. All three together are EUR 79. You buy it once and it is yours: take it with you when you leave, or leave it behind. Bedding, a mattress, a duvet and a pillow are already included in your rent, so you can arrive with a suitcase and still sleep and shower on night one.

You arrive at your appointment slot between 08:00 and 20:00. We walk through the room and shared areas with you, complete a written handover record with photographs, check the inventory together, hand over the keys and Wi-Fi details, show you the mailbox, check your liability insurance, and point out the escape routes, fuse box and water stopcock. You leave with a copy of everything you signed.

Tell us in advance and we will arrange it. Appointments run from 08:00 to 20:00, and if your flight or train lands outside that we hand over by key safe with a video walkthrough, then complete the handover record with you within 48 hours. Nobody should land in a new country and find they cannot get in.

Yes. You must register with the municipality, the Gemeinde Ottobrunn, about ten minutes on foot from the house, within two weeks of moving in, and for that you need a confirmation from your landlord. We hand you that Wohnungsgeberbestaetigung at check-in. Registering late can attract a fine, so book your appointment in your first few days.

Tell us within 7 days and it counts as pre-existing, so it can never be held against your deposit. After that, report anything as soon as you notice it. A small fault reported early stays small.

Empty the room, clean it, empty and defrost the fridge, take out the rubbish, fill any nail holes, put the furniture back where it was and return every key. You do not have to repaint. Decorating is our job, not yours.

By 12:00 on the last day of your contract, and the handover appointment happens then. Leaving the keys somewhere does not end the tenancy; the handover does.

Yes, and we recommend it. About three weeks before you leave we walk through with you and point out anything you can put right yourself. It usually means nothing is deducted at all.

Unpaid rent, missing inventory, unreturned keys, cleaning if the room was not left clean, and damage beyond normal wear. Everything is compared against the photographs taken on your first day. Normal wear is never deducted and neither is decorating.

Tell us. Damage you report voluntarily is settled at cost against your deposit, and it is always cheaper and simpler than something found at the exit inspection. This is also what personal liability insurance is for, which is why we recommend it.

Tell us straight away. You pay the replacement cost of the key. If a lost key genuinely compromises the building's lock system there can be a larger cost, which is another reason to hold liability insurance.